Refund & Cancellation Policy
This policy outlines the terms and conditions for refunds and cancellations for payments made on मेरी जमीन platform operated by Rajadi Global Pvt Ltd.
Last Updated: December 7, 2025
Effective Date: November 21, 2025
Important Notice
मेरी जमीन is a digital service platform providing access to property owner contact information.
- •Once contact information is successfully delivered, the service is considered fulfilled
- •Refunds are only applicable in specific circumstances outlined below
- •All payments include 18% GST as per Indian tax regulations
- •Payment gateway charges are non-refundable in case of customer-initiated refunds
Services Covered by This Policy
Contact Information Access
Payment to access property owner's contact details including:
- • Owner's name
- • Email address
- • Phone number
- • 30 days access validity
Standard Price: ₹50 + GST (Total: ₹59)
Document Access (Future)
Payment to access property documents:
- • Property legal documents
- • Verification certificates
- • Additional documentation
- • Extended access period
Note: Pricing and terms will be updated when feature launches
Refund Eligibility
Payment Failed but Amount Deducted
If payment fails but amount is deducted from your account, full refund will be processed automatically
Duplicate Payment
If you accidentally made duplicate payments for the same property contact access
Technical Error
Refund will be issued if there was a technical error preventing access after successful payment
Property Owner Contact Info Already Public
If contact information was already publicly available before your payment
After Receiving Contact Information
No refund once contact information has been successfully delivered and accessed
Changed Mind After Payment
No refund if you change your mind after successfully receiving the service
Property Already Sold/Unavailable
No refund if property status changed after you made payment (information is still valid at time of purchase)
Refund Process
Submit Refund Request
Email us at contact@rajadiglobal.com with your payment details and reason
- •Transaction ID
- •Payment date
- •Property ID
- •Reason for refund
Request Verification
Our team will review your request within 2 business days
- •Payment verification
- •Eligibility check
- •Transaction validation
Refund Processing
If approved, refund will be initiated to your original payment method
- •Bank processing
- •Payment gateway
- •Account credit
Refund Completion
Refund reflects in your account within 5-7 business days
- •Email notification
- •Payment confirmation
- •Transaction complete
Cancellation Policy
Service Cancellation
Due to the instant digital nature of our service (immediate delivery of contact information), cancellations are not possible once payment is completed and service is delivered.
Pre-Payment Cancellation
- You can cancel before clicking "Proceed to Pay" button - no charges apply
- If payment window is closed before completing payment - no charges apply
- After successful payment completion - cancellation not available
Subscription Services (Future)
If we introduce subscription-based services in the future, separate cancellation terms will apply and will be communicated at the time of purchase.
Refund Timeline
Processing Time
- • Request Review: 1-2 business days
- • Refund Initiation: 2-3 business days after approval
- • Bank Credit: 5-7 business days from initiation
- • Total Timeline: 7-10 business days maximum
Note: Bank processing times may vary based on your bank's policies
Refund Method
How You'll Receive Refund
- • Credit/Debit Card: Credited to same card used for payment
- • UPI: Refunded to linked bank account
- • Net Banking: Credited to source bank account
- • Wallets: Refunded to same wallet used
Note: Refunds are always processed to the original payment method
How to Request a Refund
Contact Information
Email: contact@rajadiglobal.com
Subject Line: "Refund Request - [Your Transaction ID]"
Company: Rajadi Global Pvt Ltd
Response Time: Within 2 business days
Required Information
- •Transaction ID / Payment ID from Razorpay
- •Order ID (if available)
- •Registered Email Address on मेरी जमीन
- •Property ID you paid for
- •Detailed Reason for refund request
- •Payment Screenshot (if applicable)
Pro Tip: Include all information in your first email to speed up the refund process. Incomplete requests may take longer to process.